Return and refund policy


Thank you for choosing Kushtom for your purchases on our website If for any reason you have a problem with your order, we are here to help. At Kushtom, we offer you a 14-day period to notify us of any problems with your order. After this period, we will unfortunately no longer be able to offer you a refund or an exchange. If you notice a defect in your order and the error came from us, you are eligible for a return. All you need to do is send us around fifty defective copies so that we can carry out an inspection. Please do not hesitate to contact us if you have any questions about how to return these items to us.


When we receive and inspect the defective items you have returned to us, we will send you an email to confirm receipt and notify you of our decision whether to approve or reject your refund request. If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain time frame. Please note that a receipt or proof of purchase is required to make a return.

Late or missing refunds

If you haven't received your refund yet, we recommend checking your bank account first. Next, contact your credit card issuer, as there may be a delay before the refund is officially posted. Do not hesitate to contact your bank as well, as processing time is often required before a refund is posted. If you have followed all of these steps and still have not received your refund, please contact us at .


To return a sample order to us, please send it by mail to the following address:

JISS PROD / 20 Bd Général de Gaulle, NANTES, 44200, France.

Shipping costs for returning your samples are your responsibility and are not refundable. If you receive a refund, the return shipping costs will be deducted from this. Delivery times for your exchanged order may vary depending on your location. We recommend that you use a trackable shipping service or purchase shipping insurance to ship your items, as we cannot guarantee receipt of the returned item.

We hope that you will continue to trust us with all your rolling paper needs and consider us your preferred partner for these products. If you need further assistance or clarification, do not hesitate to contact us, our team will be happy to help you.